maggi88 Privacy Policy

1. Introduction

maggi88 is committed to protecting the privacy and security of the personal data of every Member and visitor to the maggi88 platform. This Privacy Policy ("Policy") sets out the basis on which maggi88 collects, processes, stores, discloses, and protects personal information in connection with the operation of maggi88.org and all associated products and services, including the sportsbook, live casino, slots, and mobile application.

By registering an Account or accessing the maggi88 Platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside the maggi88 Terms & Conditions, which together govern your relationship with maggi88.

maggi88 takes the privacy of Malaysian members seriously. We understand that when you deposit via Maybank2u, CIMB Clicks, or Touch 'n Go eWallet, you are entrusting us with sensitive financial data. The same applies to the identity documents you provide during verification. This Policy explains exactly what we do with that information and what controls you have over it.

2. Data Controller

For the purposes of this Policy, the data controller responsible for your personal information is the operator of the maggi88 Platform. maggi88 operates under an internationally recognised gaming authority licence. Queries relating to data protection may be directed to the maggi88 Data Protection contact set out in Section 14 of this Policy.

3. Personal Data We Collect

maggi88 collects and processes the following categories of personal data in connection with your Account and use of the Platform:

3.1 Identity Data

• Full legal name as it appears on your MyKad, passport, or other government-issued identity document
• Date of birth
• Copies of identity documents provided during verification (MyKad front and back, passport biographic page)
• Selfie or live photograph where biometric verification is required

3.2 Contact Data

• Email address
• Mobile telephone number (Malaysian or international)
• Residential address

3.3 Financial Data

• Bank account details associated with your registered payment methods (account number, bank name)
• E-wallet identifiers for Touch 'n Go eWallet, Boost, or GrabPay accounts linked to your Profile
• Transaction history including deposit amounts, withdrawal requests, bet stakes, and game outcomes
• Wallet balance history

3.4 Technical & Usage Data

• IP address and approximate geographic location at the time of each login and transaction
• Device identifiers, browser type, and operating system
• Session logs including pages visited, games played, bets placed, and session duration
• Cookie data as described in Section 8 below

3.5 Communications Data

• Records of communications with maggi88 customer support via live chat, email, or any other channel
• Responsible gaming interactions including self-exclusion requests and limit-setting history

4. How We Collect Your Data

maggi88 collects personal data through the following means:

• Direct provision: Information you provide when registering an Account, completing identity verification, making a deposit or withdrawal request, or contacting customer support.
• Automated collection: Technical and usage data collected automatically through cookies, log files, and analytics tools when you access the maggi88 Platform.
• Third parties: Identity verification providers, payment processors (including FPX, DuitNow, and e-wallet operators), fraud prevention services, and regulatory compliance databases may provide data to maggi88 in the course of onboarding or ongoing compliance checks.

5. Purposes of Processing

maggi88 processes your personal data for the following purposes:

• Account administration: Creating, maintaining, and managing your maggi88 Account, including authentication, password recovery, and session management.
• Service delivery: Processing bets, settling markets, crediting winnings, processing deposits and withdrawals, and providing access to all Platform products.
• Identity verification and KYC: Verifying your identity and age (21+ requirement) in compliance with applicable regulatory obligations. This includes verifying that you are who you say you are before activating withdrawal functionality on your Account.
• Anti-money laundering (AML) compliance: Monitoring transactions for signs of money laundering, fraud, or other financial crime as required under applicable law and our gaming licence conditions.
• Responsible gaming: Operating responsible gaming tools including deposit limits, self-exclusion, and problem gambling detection. maggi88 may use behavioural data to identify members who may be displaying signs of problem gambling.
• Customer support: Responding to your enquiries, resolving disputes, and managing complaints.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have provided consent or where permitted under applicable law. You may opt out at any time.
• Security and fraud prevention: Detecting and preventing unauthorised access, account takeovers, and fraudulent activity.
• Legal compliance: Retaining records as required by applicable regulatory and gaming licence obligations.

6. Legal Basis for Processing

maggi88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the maggi88 Terms & Conditions, including delivering the Services, processing payments, and managing your Account.
• Legal obligation: Processing required to comply with applicable law, including AML regulations, gaming licence conditions, and age verification requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming analytics, and internal reporting, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications where consent has been obtained. You may withdraw consent at any time by contacting maggi88 support or updating your communication preferences within your Account settings.

7. Data Sharing & Disclosure

maggi88 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients where necessary:

• Payment processors: FPX, DuitNow, Maybank, CIMB, Touch 'n Go eWallet, Boost, GrabPay, and other payment service providers processing your transactions.
• Identity verification providers: Third-party KYC and biometric verification services used to confirm your identity and age.
• Fraud and AML service providers: Compliance technology providers assisting with transaction monitoring and suspicious activity detection.
• Gaming platform licensors: Game and software providers who may receive anonymised session data for quality assurance and regulatory reporting purposes.
• Regulatory authorities: Where required by our gaming licence or applicable law, maggi88 may disclose data to regulatory bodies or law enforcement agencies.
• Professional advisers: Legal, accounting, and audit firms engaged by maggi88 where data access is necessary for the relevant engagement.

All third parties with whom maggi88 shares personal data are contractually required to handle that data in accordance with applicable data protection standards.

8. Cookies & Tracking Technologies

The maggi88 Platform uses cookies and similar tracking technologies to operate core Platform functionality, maintain your logged-in session, and collect anonymised usage analytics. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences, language settings, and last-visited game categories.
• Analytics cookies: Used to collect aggregated, anonymised data about how Members navigate the Platform — including which pages are visited, session duration, and device type. This data is used to improve the Platform experience.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your maggi88 Account. maggi88 does not use third-party advertising or behavioural tracking cookies.

9. Data Retention

maggi88 retains personal data for as long as necessary to fulfil the purposes set out in this Policy, including ongoing compliance with applicable legal, regulatory, and gaming licence obligations. As a general guide:

• Account and identity data is retained for a minimum of 5 years from the date of Account closure, in compliance with AML regulatory requirements.
• Transaction and betting records are retained for a minimum of 5 years from the date of each transaction.
• Customer support communication records are retained for 3 years from the date of the relevant interaction.
• Marketing preference records are retained until you withdraw consent or close your Account.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with maggi88's data destruction procedures.

10. Data Security

maggi88 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS/SSL encryption for all data transmitted between your device and the maggi88 Platform
• Encryption of sensitive data at rest within maggi88's database infrastructure
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular penetration testing and vulnerability assessments of Platform infrastructure
• Two-factor authentication available to all Members and enforced for all internal administrative access

While maggi88 takes all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. Members are encouraged to use strong, unique passwords and to enable two-factor authentication on their Accounts.

11. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by maggi88:

• Right of access: You may request a copy of the personal data maggi88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to maggi88's legal retention obligations.
• Right to restriction: You may request that maggi88 restrict processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that your data be provided in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact maggi88 via the details in Section 14. maggi88 will respond to all verified requests within 30 calendar days.

12. Children's Privacy

The maggi88 Platform is strictly intended for individuals who are 21 years of age or older. maggi88 does not knowingly collect personal data from individuals under the age of 21. Any Account identified as having been created by an underage individual will be suspended immediately and all associated personal data deleted in accordance with applicable regulatory requirements. If you believe that a minor has registered an Account on the maggi88 Platform, please contact us immediately using the details in Section 14.

13. Amendments to This Policy

maggi88 reserves the right to amend this Privacy Policy at any time. Where changes are material, maggi88 will notify Members via the email address registered to their Account or through a prominent in-platform notification prior to the changes taking effect. The date of the most recent revision is indicated at the top of this Policy. Continued use of the Platform following notification of an amendment constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by maggi88, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 via the maggi88 Platform

Our support team handles all correspondence in English and is equipped to assist Malaysian members with account-specific data enquiries, including requests relating to transaction history, identity documents submitted, and marketing preference updates.